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FAQ

Do you have a return policy?

Return policy

Any articles, that won't completely fill your expectations, can be sent to us; within 30 days, anon to the purchased date. Therefore, those same articles will be exchanged, repaired, credited or refunded. Nevertheless, the product has to be in his original package, must not have been worn nor damaged. It is utterly important to enclose your receipt upon returning any merchandise.

Our warranty doesn't cover criterion handling, abusive treatment nor accidental failure.

All products sent to our supplier for warranty coverage or repair must be cleaned.

NONE warranties are applicable on underwear's, security equipment, used machineries and clothing.

Delivery fees including any returning merchandise are at the expense of the customer.

Is my profile kept confidential with Prefair?

Privacy & security

At Prefair, we concentrate all our efforts to ensure and guarantee a maximum security firewall to prevent any intruder on our system. We assure you, that all the information transmitted through are website is secure. The Moneris certification prevails and protects your information on the web and randomly processes your acquisition towards a safe environment.

Unfortunately, few systems are perfect. Consequently, we wish to inform our customers, that an infinitesimal amount of transmissions can be intercepted without our agreement. As a result, we shall not be taken responsible for such occurrences; apart from a case of pure negligence on our proxy.

Which modes of payments are available online?

Modality of payment

All your acquisitions can be purchased via Visa, MasterCard, certified checks or mail money order.

What are your shipping delays?

Instances

Shipping instances are adapted to your needs. Indeed, when you purchase online, you'll have to pick a shipping option. The normal ground courier processing is between 5 to 10 legal days or you can choose an Express service which delivers within 48 to 72 working hours.